Terms & Conditions

Last updated: June 8, 2026

These Terms & Conditions (“Terms”) govern your access to and use of A.R.O (“A.R.O,” “the Service,” “we,” “us”), a personal relationship CRM available at aro-pcrm.com and operated by ARO PCRM, 45 S Arroyo Pkwy, Suite 1108, Pasadena, CA 91105, USA. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The service

A.R.O helps you organize your contacts, calendar, reminders, and relationships in one private workspace, including optional integrations with third‑party providers you choose to connect (such as Google, Microsoft, and Apple).

2. Your account

You are responsible for the information you provide, for keeping your password secure, and for all activity under your account. You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to: (a) use the Service to store or transmit unlawful content; (b) upload contact data you have no right to use; (c) attempt to access other users' data; (d) probe, scan, or disrupt the Service or its infrastructure; (e) reverse‑engineer or resell the Service; or (f) use the Service to send spam or violate the terms of any connected provider (for example, scraping a network in violation of its user agreement).

4. Your content and data

You retain all rights to the contacts, notes, and other content you add or import (“Your Content”). You grant us a limited license to store and process Your Content solely to operate and provide the Service to you. We do not sell Your Content. You can export or delete your data at any time from within the app. See our Privacy Policy for details.

5. Third‑party integrations

When you connect a third‑party account, you authorize A.R.O to access data from that provider as needed to provide the relevant features, subject to the provider's terms. Your use of those providers is governed by their own agreements, and we are not responsible for third‑party services. You can disconnect an integration at any time.

6. AI features

Some features use AI models to draft messages or summarize your network. AI output may be inaccurate — review it before relying on or sending it. Where you supply your own model provider key, your use is also subject to that provider's terms.

7. Availability

We aim to keep the Service available but provide it on an “as is” and “as available” basis. We may modify, suspend, or discontinue features at any time. We are not liable for any interruption or data loss outside our reasonable control; keep your own backups via the export tools.

8. Disclaimers & limitation of liability

To the fullest extent permitted by law, the Service is provided without warranties of any kind, and A.R.O will not be liable for any indirect, incidental, or consequential damages, or for any loss of data or profits, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us, if any, in the 12 months before the claim.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms. On termination, we will delete or anonymize your data within a reasonable period, except where retention is required by law.

10. Changes

We may update these Terms from time to time. Material changes will be posted on this page with a new “last updated” date. Continued use after changes take effect constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. Any dispute will be subject to the state and federal courts located in California, unless applicable consumer-protection law in your country of residence requires otherwise.

12. Contact

Questions about these Terms? Reach us at admin@aro-pcrm.com or via our contact page. ARO PCRM, 45 S Arroyo Pkwy, Suite 1108, Pasadena, CA 91105, USA.